Terms of Service

Effective Date: October 8, 2025
Last Updated: October 8, 2025

1. Acceptance of Terms

By accessing or using the RynoDyno Local SEO Competitive Intelligence Platform (the "Service"), operated as a sole proprietorship in Trabuco Canyon, California, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Geographic Availability and Service Restrictions

2.1 US-Only Service: The Service is only available to customers located in the United States. We do not support international accounts, customers outside the United States, or non-US business locations. By using this Service, you represent that you are located in the United States and that all business locations you add to the Service are located within the United States.

2.2 Description of Service: The Service provides local SEO competitive intelligence tools within the United States, including:

• Competitor discovery and tracking using Google Places API (US locations only)
• Citation audits across US business directories
• Competitive analysis reports for US-based businesses
• Team collaboration features with unlimited team members
• Real-time competitive alerts for US markets
• Mission-based improvement tracking

3. Account Registration and Security

3.1 Account Creation: You must create an account using Google OAuth through WorkOS authentication or magic link authentication. You must provide accurate, current, and complete information.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

3.3 Eligibility: You must be at least 18 years of age, authorized to enter into binding contracts, and a resident of the United States to use this Service. We do not support international accounts or customers outside the United States at this time.

4. Subscription Plans and Pricing

4.1 Pricing Tiers: The Service offers four subscription tiers:

• Starter: $19/month for 1 location
• Professional: $49/month for 1-3 locations ($15/additional location)
• Growth: $99/month for 4-6 locations
• Enterprise: $199/month for 10 locations included ($18/additional location)

4.2 Free Trial: New users receive a 14-day free trial with full Professional tier access. A credit card is required but you won't be charged until day 8. You will receive email notifications on days 1, 3, 7, and 12 of your trial reminding you when billing will begin and how to cancel. At the end of the trial, your subscription will begin unless you cancel.

4.3 Automatic Renewal Notice: By providing your payment information and creating a subscription, you expressly agree that: (1) Your subscription will automatically renew each month on your billing date unless you cancel before the renewal date; (2) You will be charged the then-current monthly rate for your selected tier; (3) You can view the exact renewal date and amount in your Account Settings at any time; (4) You can cancel your subscription at any time by clicking the prominent "Cancel Subscription" button in your Account Settings or by emailing support@rynodyno.com. We will send you a confirmation email after you sign up showing your subscription details, renewal terms, cancellation policy, and contact information for questions.

4.4 Billing: Subscription fees are billed monthly in advance and are non-refundable except as required by law. You authorize us to charge your payment method on a recurring basis.

4.5 Price and Material Changes: We may modify pricing or make material changes to the Service terms. If we make changes to pricing or material terms, we will provide you with at least 7 to 30 days advance notice via email to the email address associated with your account. The notice will clearly state the nature of the changes and the effective date. Continued use of the Service after the effective date constitutes acceptance of the new pricing or terms. If you do not agree to the changes, you may cancel your subscription without penalty before the effective date.

4.6 Cancellation: You may cancel your subscription at any time with one-click cancellation through your Account Settings. A prominent "Cancel Subscription" button is available at the top of your billing page in Account Settings. You can also cancel by emailing us at support@rynodyno.com or calling us toll-free at [PHONE NUMBER TO BE ADDED]. Cancellation takes effect at the end of your current billing period - your account stays active until then. There are no cancellation fees or penalties. If we offer you any retention offers to keep your subscription (such as discounts or extended trials), we will always show you a simultaneous "Cancel Anyway" button so you can decline the offer and proceed with cancellation.

4.7 Annual Subscriptions: If we offer annual subscription plans in the future, we will send you a reminder notice 15 to 45 days before your annual renewal date. The notice will include the renewal date, renewal price, and instructions for canceling before renewal. You can cancel at any time through your Account Settings or by contacting us.

5. Usage Limits and Fair Use

5.1 Enhanced Competitor Analyses: Usage is limited by subscription tier:

• Starter: 5 analyses per month
• Professional: 15 analyses per month
• Growth: 30 analyses per month
• Enterprise: Unlimited analyses

5.2 API Rate Limits: To prevent abuse and manage costs, the Service implements rate limiting:

• Citation audits: Maximum 100 scans per day per location
• Competitor discovery: Limited to reasonable geographic radius (1-25 miles)
• Real-time alerts: Cached with 24-hour windows to optimize API usage

5.3 Prohibited Use: You may not:

• Use automated systems (bots, scrapers) to access the Service beyond normal use
• Resell, redistribute, or sublicense access to the Service
• Reverse engineer or attempt to extract source code
• Use the Service to violate any laws or third-party rights
• Access competitor data for purposes other than your own business intelligence

6. Data Accuracy and Third-Party APIs

6.1 Data Sources: The Service uses third-party APIs including Google Places API, Exa Search API, Foursquare Places API, and Open PageRank API to provide competitive intelligence.

6.2 NO WARRANTY OF ACCURACY:

WHILE WE STRIVE FOR ACCURACY, WE DO NOT GUARANTEE 100% ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF:

• Competitive intelligence data or competitor rankings
• Citation information from business directories (Google Places, Foursquare, Yelp, etc.)
• Ranking positions in Google Search or Google Maps
• Competitor analysis, ratings, or review counts
• Authority scores from Open PageRank API
• Website intelligence data from Exa Search API
• AI-generated insights, summaries, or recommendations

CRITICAL: INDEPENDENT VERIFICATION REQUIRED
All competitive intelligence data is provided "AS IS" without warranty and should be independently verified before making critical business decisions. Third-party API data may be incomplete, outdated, or inaccurate due to factors beyond our control (API rate limits, data freshness, provider errors, caching, geographic limitations).

6.3 Third-Party Service Availability: The Service depends on third-party APIs. We are not responsible for outages, errors, data quality issues, rate limiting, or service limitations caused by third-party providers (Google, Exa, Foursquare, Open PageRank, or others).

6.4 AI-Generated Content Disclosure: This Service uses artificial intelligence (AI) to generate competitive analysis summaries, insights, and recommendations. Specifically, our free scorecard tool uses AI to create plain-English summaries of your competitive position. While we strive for accuracy, AI-generated content may contain errors, inaccuracies, or misleading information. You should independently verify any AI-generated insights before making business decisions. AI-generated content is provided for informational purposes only and does not constitute professional business advice. By using features that generate AI content, you acknowledge that you understand the limitations of AI technology and agree to use such content at your own risk.

7. Intellectual Property Rights

7.1 Service Ownership: The Service, including all software, designs, graphics, text, and functionality, is owned by the sole proprietorship and protected by copyright, trademark, and other intellectual property laws.

7.2 Your Data: You retain all rights to the business data you input into the Service. By using the Service, you grant us a limited license to use your data solely to provide the Service to you.

7.3 Reports and Analysis: Competitive reports and AI-generated insights created by the Service are licensed to you for your internal business use only and may not be resold or publicly redistributed.

8. Limitation of Liability

CRITICAL SOLE PROPRIETOR PROTECTION

8.1 DISCLAIMER OF WARRANTIES:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY
• IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES OF ACCURACY, RELIABILITY, OR TIMELINESS OF DATA OR COMPETITIVE INTELLIGENCE
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THIRD-PARTY API DATA (Google Places, Exa Search, Foursquare, Open PageRank)
• WARRANTIES OF NON-INFRINGEMENT

YOU ACKNOWLEDGE THAT:

• Competitive intelligence data is provided "as is" without warranty of accuracy or completeness
• Third-party API data may be incomplete, outdated, or inaccurate
• The Service depends on external APIs that may experience outages or errors
• You should independently verify critical business decisions rather than relying solely on Service data

Jurisdictional Note: Some jurisdictions do not allow disclaimers of implied warranties, so some of the above disclaimers may not apply to you. You may have additional rights under applicable consumer protection laws.

8.2 Limitation of Damages: IN NO EVENT SHALL THE SERVICE PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, revenue, or business opportunities
• Loss of data or competitive advantage
• Loss of customers or business relationships
• Costs of substitute services

8.3 Maximum Liability Cap: OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS LESS.

8.4 EXCEPTIONS TO LIMITATIONS (California Civil Code § 1668 Compliance):

NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY FOR:

• Death or personal injury caused by negligence or willful misconduct
• Fraud, fraudulent misrepresentation, or intentional misrepresentation
• Gross negligence (extreme carelessness or reckless disregard for safety)
• Willful misconduct or intentional torts
• Data breaches caused by failure to implement reasonable security measures as required by applicable data protection laws (CCPA, state data breach notification laws)
• Violations of applicable law that cannot be limited or excluded by contract under California or federal law
• Any other liability that cannot be excluded or limited under applicable law

Important Legal Notice (CA Supreme Court 2025 Ruling): In April 2025, the California Supreme Court ruled that limitation of liability clauses cannot protect against intentional torts, fraud, gross negligence, or willful misconduct. The limitations in Sections 8.2 and 8.3 apply ONLY to claims arising from negligence, breach of contract, or unintentional service failures. If we engage in intentional wrongdoing, fraud, or gross negligence, the liability limitations do not apply.

9. Service Availability and Modifications

9.1 Uptime Target: We target 99% uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance may occur with advance notice when possible.

9.2 Service Modifications: We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with or without notice. We will make reasonable efforts to notify users of significant changes.

9.3 API Cost Management: Due to reliance on third-party APIs, we may implement caching, rate limiting, or usage restrictions to manage costs and ensure service sustainability.

10. Team Management and Multi-Tenant Access

10.1 Team Members: Subscription plans include unlimited team member access. The account owner ("Location Admin") is responsible for all actions taken by team members.

10.2 Role-Based Access: Team members are assigned roles (Admin or User) with corresponding permissions. Location Admins control team member access and permissions.

10.3 Data Isolation: All competitive data is isolated per business location using Row-Level Security (RLS) policies. Team members can only access data for locations to which they have been granted access.

11. Privacy and Data Protection

11.1 Privacy Policy: Your use of the Service is also governed by our Privacy Policy, which is incorporated by reference into these Terms.

11.2 Data Collection: We collect business information (name, address, category), authentication data (via Google OAuth through WorkOS), Google Search Console data, and competitive intelligence gathered through third-party APIs.

11.3 Data Retention: Account data is retained until account deletion. AI scorecard summaries are cached for 30 days with automatic expiration. Historical competitive data is retained for analytical purposes as long as your account is active.

11.4 Subscription Consent Verification Records: In compliance with California law, we maintain records of your subscription consent, including the date and time you agreed to these Terms, the method of consent (e.g., click-through agreement), acknowledgment of auto-renewal terms, and cancellation policy acceptance. These consent verification records are retained for at least three (3) years from the date of consent. You may request a copy of your consent verification records by emailing support@rynodyno.com.

11.5 California Consumer Privacy Rights (CCPA): If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). These rights include: (1) The right to know what personal information we collect, use, disclose, and sell; (2) The right to request deletion of your personal information; (3) The right to opt-out of the sale of personal information (note: we do not sell personal information); (4) The right to non-discrimination for exercising your CCPA rights. To exercise these rights, please contact us at support@rynodyno.com or see our Privacy Policy for detailed instructions. We will respond to verified requests within 45 days as required by law.

12. Termination

12.1 Termination by You: You may terminate your account at any time by contacting support or canceling through the account settings. Termination is effective at the end of your current billing period.

12.2 Termination by Us: We may suspend or terminate your account immediately if you:

• Violate these Terms
• Engage in fraudulent activity
• Use the Service in a manner that poses security risks
• Fail to pay subscription fees

12.3 Effect of Termination: Upon termination, your access to the Service will cease. We may delete your data after a reasonable grace period unless required by law to retain it.

13. Indemnification

You agree to indemnify, defend, and hold harmless the Service provider and its affiliates from any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Actions taken by your team members using your account

14. Governing Law and Dispute Resolution

14.1 Governing Law: These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

14.2 Jurisdiction: Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in Orange County, California. You consent to personal jurisdiction in these courts.

14.3 Informal Resolution: Before filing any legal action, you agree to attempt to resolve disputes informally by contacting us at support@rynodyno.com. We will make reasonable efforts to resolve disputes through good faith negotiations.

14.4 Binding Arbitration for Business Customers: For business customers (not individual consumers), if informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms or the Service, or the breach, termination, enforcement, interpretation, or validity thereof, shall be resolved through binding arbitration rather than in court.

Arbitration Procedures: Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in Orange County, California. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Costs and Fees: Each party will bear its own arbitration costs and attorney fees unless the arbitrator determines otherwise based on the merits of the dispute.

Exceptions to Arbitration: This arbitration agreement does not apply to:

• Disputes involving intellectual property rights (trademarks, copyrights, trade secrets)
• Claims seeking injunctive or equitable relief to prevent irreparable harm
• Small claims court actions within jurisdictional limits (currently $12,500 in California)

No Class Actions: Arbitration will be conducted on an individual basis only. You agree to waive any right to participate in class action lawsuits or class-wide arbitration.

Agency Complaints: This arbitration agreement does not prevent you from bringing issues to the attention of federal, state, or local regulatory agencies, including the Federal Trade Commission, California Attorney General's Office, or Better Business Bureau.

Opt-Out Right: If you do not wish to be bound by this arbitration agreement, you may opt out by sending written notice to support@rynodyno.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of the arbitration agreement.

15. Changes to Terms

We may modify these Terms at any time by posting updated Terms on the Service. For material changes (including pricing changes or significant changes to subscription terms), we will provide you with at least 7 to 30 days' advance notice via email to the email address associated with your account and/or through an in-app notification. The notice will clearly describe the nature of the changes and the effective date. Continued use of the Service after the effective date constitutes acceptance of the modified Terms. If you do not agree to the changes, you may cancel your subscription without penalty before the effective date. For non-material changes (such as clarifications or administrative updates), we may post updated Terms without advance notice, and your continued use constitutes acceptance.

16. Miscellaneous

16.1 Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Service provider.

16.2 Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

16.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Contact Information:
RynoDyno - Local SEO Competitive Intelligence Platform
Trabuco Canyon, California
Email: support@rynodyno.com